CareDesk AI answers every inbound call around the clock — booking appointments, verifying insurance, triaging symptoms, and transferring to staff when needed. Fully managed, your brand.
The Problem
Every missed call, long hold time, or after-hours voicemail is a patient that chose another clinic.
Most clinics miss more than half their inbound calls during peak hours, lunch breaks, and after 6 PM. Those patients don't call back.
Patients hate waiting. After 2 minutes on hold, 34% hang up. After 5 minutes, 60% are gone — permanently.
Salary, training, sick leave, turnover — a single front desk staff member costs ₹35,000–₹55,000/month. And they still can't work 24/7.
"What are your hours?" "Can I reschedule?" "Do you accept XYZ insurance?" Your skilled staff shouldn't be answering the same 5 questions all day.
Live Call Demo
The AI greets every caller, understands their intent, and completes real tasks — checking schedules, booking slots, verifying insurance — all in a natural conversation.
Powered by Vapi AI — sounds human, understands accents and interruptions, handles multi-intent calls naturally. Not a robotic IVR menu.
Before sharing any patient information, the AI verifies identity via date-of-birth. HIPAA-compliant by design — sensitive data stays protected.
Checks live availability, prevents double-booking, and confirms slots instantly. No "I'll call you back to confirm" — it books on the spot.
Runs real-time eligibility checks via Claim.MD and Stedi gateways. Patients know their coverage before they arrive — fewer surprises at the desk.
Configurable triage rules detect urgent symptoms and immediately warm-transfer to your on-call staff — ensuring no emergency gets handled by AI alone.
Two failed AI attempts or patient request instantly transfers to a staff member — with context passed so they don't have to start over.
Admin Dashboard
See live calls, transcripts, appointments, patient records, and analytics all from your branded dashboard.
Full Feature Set
Built specifically for healthcare — every feature is designed around how real clinics operate.
Powered by Vapi — answers every inbound call with a natural, conversational voice. Handles booking, rescheduling, cancellations, insurance queries, and general clinic info around the clock.
Core FeatureMonitor live calls in real time. Full searchable transcripts, call recordings, caller sentiment scoring, and resolution tracking. Every AI action is logged for review and audit.
MonitoringReal-time availability checks, double-booking prevention, day and week calendar views. Automated email and SMS reminders sent to patients before their appointments.
SchedulingConfigurable symptom rules and urgency keywords. The AI assesses severity and either guides the patient to the right care level or immediately escalates emergencies to on-call staff.
SafetyReal-time eligibility verification through Claim.MD and Stedi gateways. Claim submission built in. Patients know their coverage before they arrive — zero front-desk friction.
InsuranceDrag-and-drop conversation flow designer. Build the AI's decision tree with nodes and edges, preview the dialogue, and deploy straight to the live voice agent — no coding required.
No-CodeFull patient profiles, visit history, insurance details, and provider preferences. Identity-verified access on calls ensures no data is shared without confirming who's calling.
RecordsCall volume trends, AI resolution rate, average handle time, patient sentiment graphs, and top call categories — all with CSV export for your own reporting needs.
InsightsIf you resell this as a SaaS to multiple clinics — billing is built in. Subscription plans, checkout, plan upgrades, cancellation, and Stripe webhooks all managed from your admin panel.
Multi-ClinicSet your app name, logo, favicon, and colour theme. Edit the public marketing site, per-clinic landing pages, and navigation — no code changes. Your brand everywhere.
Your BrandRun multiple clinics on one installation. Each clinic is fully isolated. Six access roles: super admin, clinic owner, provider, staff, billing, and customer — with strict scoped access.
Multi-ClinicTheme preference remembered per user. First-run web installer checks all requirements, sets up the database, and creates admin — no terminal required to go live.
Easy SetupWho It's For
If patients call to book, verify insurance, or ask questions — CareDesk AI handles it for them, 24/7.
Multiple doctors, multiple schedules — AI handles routing perfectly
Appointments, insurance, emergency triage — all automated
Schedule eye exams, lens orders, and follow-ups automatically
Sensitive routing with privacy-first triage protocols
Emergency triage for fractures, booking physio follow-ups
Parent-friendly AI with vaccination schedules and growth checkups
Urgent symptom escalation — chest pain routes to staff instantly
Handle the high volume of routine appointment calls effortlessly
Book sessions, manage follow-up schedules, send reminders
Book tests, share report status, answer turnaround time queries
Works for pet clinics too — same workflow, different species
If patients call your clinic — CareDesk AI answers, always
Security & Compliance
Every feature is designed with patient privacy and regulatory compliance in mind.
Date-of-birth check before any patient record is accessed on a call. No identity, no data.
HIPAA mode built into the AI agent configuration. Controls designed around healthcare privacy requirements.
Six granular roles — all clinic data strictly scoped by tenant. Staff see only what their role permits.
Every sensitive action — patient record access, insurance check, appointment change — is logged for review.
All API keys, Vapi tokens, and insurance gateway credentials are encrypted. Never exposed to the browser.
The entire platform is tested with 900+ Pest tests — ensuring reliability for a mission-critical healthcare system.
What You Get
Complete installation, full setup, your brand, your server. No SaaS fees. No per-call charges. Forever.
Full Hiro-powered system installed on your server — your domain, your data, your control.
Your clinic or agency brand name, logo, colours, and domain. Zero trace of any third-party product.
Connected to your Vapi account. AI voice agent configured for your clinic's specific workflows.
Full scheduling module with conflict prevention, reminders, and provider management.
Claim.MD or Stedi gateway connected and tested. Real-time eligibility from day one.
Full patient records, visit history, provider schedules, and staff role configuration.
Call volume, resolution rates, sentiment, and AI performance — all visible from day one.
If you want to resell to multiple clinics — the multi-tenant architecture is already built and configured.
We handle the complete server setup, environment configuration, and go-live testing for you.
Live walkthrough session for your clinic staff — they'll know exactly how to use every feature.
Full support for 30 days post-launch. Any issue, any question — we respond fast.
Pay once, own it forever. Add patients, add providers, add clinics — no renewal, no seat fee, ever.
Powered By
Why CareDesk AI
Traditional call centres, generic chatbots, and expensive SaaS tools — none are built specifically for healthcare at this price point.
| Capability | CareDesk AI (₹99,000 once) | Call Centre Staff ₹35–55K/person/month |
Generic AI Chatbot ₹5–15K/month |
|---|---|---|---|
| Available 24/7 including holidays | ✓ Always | ✗ Shift-limited | Text only, no voice |
| Natural voice calls (not IVR menus) | ✓ Vapi AI Voice | ✓ Human | ✗ No voice |
| Real-time appointment booking | ✓ Live schedule access | ✓ Manual | ✗ Not healthcare-specific |
| Insurance eligibility verification | ✓ Claim.MD + Stedi | Manual / slow | ✗ |
| Patient identity verification | ✓ DOB check built-in | ✓ Manual | ✗ |
| Clinical triage & emergency escalation | ✓ Configurable rules | ✓ Human judgement | ✗ |
| Call transcripts & recordings | ✓ Searchable + logged | Expensive to record | Text logs only |
| HIPAA-ready mode | ✓ Built-in | Process-dependent | ✗ |
| Your brand / white-label | ✓ Full white-label | N/A | Their branding |
| Data on your server | ✓ 100% yours | N/A | Their cloud |
| 5-year total cost | ₹99,000 fixed | ₹21–33 Lakh | ₹3–9 Lakh |
Return on Investment
If AI captures just 3 extra appointments per day that would have been missed calls — the system pays for itself in under 2 months.
Simple Pricing
No per-call fees. No monthly SaaS subscription. No per-patient charges. Pay once, own it forever.
Questions & Answers
CareDesk AI answers every call, books every appointment, and verifies every insurance — 24 hours a day, 7 days a week. One-time cost. Lifetime results.
Questions? WhatsApp or call: +91 82170 28991 · rakesh@appsage.in