Customer loyalty points software for Indian shops: what to look for
Many shop owners want customers to earn points on every bill and use them next time. But not every software suits a small Indian shop. Here is a simple checklist, and how LoyaltyRewards Points & Rewards does each part.
1. A flexible earn rule
Every shop is different. A cafe with Rs 150 bills and a furniture store with Rs 50,000 bills cannot use the same rule. Look for software where you decide how many points a customer earns on the bill.
- 1 point for every Rs 1, 50, 100, 500 or any amount you choose
- Tiers that earn more for your best customers
- Change the rule later from your panel
2. Points value in rupees, with clear limits
Customers understand money off better than a vague points count. Good software lets you set what one point is worth and protects your margin.
- Value of one point in rupees
- Minimum points needed before they can use them
- The most of a bill that points can pay
- Expiry after a period of inactivity
3. A fast counter screen
At a busy counter, staff have no time for long forms. The Bill & Points counter screen in LoyaltyRewards needs only the customer's mobile number and the bill amount. One tap uses their points, and new customers are added on the spot.
- Mobile number + bill amount
- One tap to use points
- New customers added while billing
4. No app for customers
Most customers will not install another app for one shop. With LoyaltyRewards, customers never install anything. They scan your shop QR, confirm their phone number with a one-time code, and their card opens in the browser. They can add it to the home screen if they like. They can also send POINTS on WhatsApp to check their balance.
5. WhatsApp or SMS reminders with the balance
Points only work if customers remember them. With Points & Rewards (₹1,179/month) you can run points offers on your own dates, once or every 1, 2, 3 or 6 months, by WhatsApp or SMS. Each customer gets a message with their own balance, and an automatic reminder goes out before their points expire. Offers on WhatsApp go only to customers who agreed to receive them.
Questions
How much does loyalty points software cost with LoyaltyRewards?
Points & Rewards is ₹1,179/month. Our plans are: Try everything for 7 days at just ₹117. Paid plans are ₹707, ₹1,769 and ₹3,539 per month, adding campaigns, staff logins and more locations. Yearly plans save 20%.
Do my customers need to download an app?
No. Customers scan your shop QR, confirm their phone number with a one-time code, and the card opens in the browser.
Can I decide how many points customers earn?
Yes. You can set 1 point for every Rs 1, 50, 100, 500 or any amount, along with the value of a point, the minimum to use and the most of a bill points can pay.
How do customers check their points?
They send POINTS on WhatsApp and see their balance. They can also open their card in the browser.
About LoyaltyRewards
LoyaltyRewards is made by AppSage Infosystem Private Limited, Hoskote, Bangalore 562114, Karnataka (GSTIN 29AAVCA9317J1ZW). We build loyalty, Google review and WhatsApp tools for Indian shops, and we are a verified Meta Tech Provider on the official WhatsApp Business Platform. Every payment comes with a GST invoice. Talk to us on WhatsApp.