A loyalty program for your hardware store
Hardware shops live on regular customers: contractors, plumbers, electricians, painters and neighbours who come back for the next job. LoyaltyRewards helps you reward them with points on every bill and stay in touch on WhatsApp. Customers never install an app.
Points on every bill, for contractors and walk-ins
With Points & Rewards (₹1,179/month), customers earn points on each bill and use them on the next visit as money off. You choose the rule in your panel, so it can suit both a Rs 200 bill and a big contractor order.
- Set how many rupees earn 1 point: 1, 50, 100, 500 or any amount
- Set the value of a point and the minimum points to use
- Limit the share of a bill that points can pay
- Points expire after inactivity, if you want that
- Silver, Gold and Platinum tiers can earn more for your best regulars
A fast counter screen for a busy shop
The Bill & Points screen is made for the counter. Type the mobile number and the bill amount, tap once to use points, and new customers are added on the spot. Customers can check their balance by sending POINTS on WhatsApp.
- Mobile number + bill amount, nothing more
- One tap to use points
- New customers added while billing
- Every stamp, void and redemption is kept in an audit trail
Bring regulars back with WhatsApp
Some customers buy once a month, some only when a project starts. With the Online E-commerce Shop add-on (₹1,179/month, 500 offer messages included, extra ₹0.59 each), you can send offers from your own WhatsApp Business number, only to customers who agreed to receive them. Each message has a Stop offers button.
You can also run points offers on your own dates, by WhatsApp or SMS, with each customer's own balance and an automatic reminder before points expire.
- Offer messages use Meta-approved templates
- See delivered, read, clicked and ordered counts
- Keep using the WhatsApp Business app on your phone
- All chats show in one inbox
Take orders on WhatsApp
Put your catalogue of pipes, fittings, paints, tools and electricals on WhatsApp. Customers add to cart and pay by UPI or card link into your own Razorpay account. A sales assistant can auto-reply with a menu, answer keywords and send an away message after shop hours.
- WhatsApp catalogue, cart and orders
- Same-day local delivery booking with Borzo or Porter from the Orders page, where available
- Tracking sent to the customer on WhatsApp
How customers join
Put your shop QR at the counter. The customer scans it, confirms the phone number with a one-time code, and the card opens in the browser. They can add it to the home screen. You can also import your existing customers on the paid plans.
Questions
Do my customers need to download an app?
No. They scan your shop QR, confirm their phone number with a one-time code, and the card opens in the browser. They can add it to the home screen if they like.
How much does it cost?
Try everything for 7 days at just ₹117. Paid plans are ₹707, ₹1,769 and ₹3,539 per month, adding campaigns, staff logins and more locations. Yearly plans save 20%. Points & Rewards is ₹1,179/month and the WhatsApp shop add-on is ₹1,179/month.
Can I send offers to all the numbers I have?
Only to customers who agreed to receive offers. You should never message bought or scraped lists, and each message has a Stop offers button.
Can I give contractors higher rewards?
Yes. You can use tiers like Silver, Gold and Platinum that earn more points, so your best regulars get more from every bill.
About LoyaltyRewards
LoyaltyRewards is made by AppSage Infosystem Private Limited, Hoskote, Bangalore 562114, Karnataka (GSTIN 29AAVCA9317J1ZW). We build loyalty, Google review and WhatsApp tools for Indian shops, and we are a verified Meta Tech Provider on the official WhatsApp Business Platform. Every payment comes with a GST invoice. Talk to us on WhatsApp.