A loyalty program for your kirana store, without any app
Your best customers are the families who buy their monthly ration from you. LoyaltyRewards lets you give them points on bill value, take orders on WhatsApp and book local delivery, all from one web panel. Customers never install anything; they scan your shop QR and the card opens in their phone browser.
Points on bill value for monthly buyers
In a kirana store, the bill size matters more than the number of visits. With LoyaltyRewards you can set points on bill value, so a family buying a full month's ration earns more than someone picking up one packet of milk.
You can also use Silver, Gold and Platinum tiers, so your regular big-basket customers feel recognised.
- Points on the bill value, or stamp cards if you prefer
- Silver, Gold and Platinum tiers
- Refer-a-friend rewards shared on WhatsApp
- Customer confirms the phone number with a one-time code
Simple for customers, safe for you
The customer scans the QR kept at your counter, confirms the phone number with a one-time code, and the card opens in the browser. It can be added to the home screen like an app.
A full card gives a voucher with its own QR, and your staff redeem it once on the Redeem screen.
- Self-claimed stamps need a scan of your shop QR within the last 90 minutes
- A cooldown per customer stops repeat claims
- You can switch to staff-only stamps
- Every stamp, void and redemption is in an audit trail
WhatsApp orders and offers
With the Online E-commerce Shop add-on (₹1,179/month, 500 offer messages included, extra at ₹0.59 each), you send offers from your own WhatsApp Business number through Meta's official platform. Offers go only to customers who agreed to receive them, and each message has a Stop offers button.
Customers can see your WhatsApp catalogue, add items to a cart and pay by UPI or card link into your own Razorpay account. You keep using the WhatsApp Business app on your phone, and chats show in one inbox.
- Catalogue, cart and orders on WhatsApp
- Auto-reply with your menu, keyword replies and an away message
- Delivered, read, clicked and ordered counts for each offer
Same-day delivery and reminders
From the Orders page you can book same-day local delivery with Borzo or Porter in Bengaluru, and the tracking goes to the customer on WhatsApp.
On the Growth plan with Online E-commerce Shop, automations like thank-you, "we miss you" and reward-expiry reminders go out every day by themselves, only to customers who opted in.
- Delivery booking from the Orders page
- Tracking sent on WhatsApp
- Win-back message for customers who stopped coming
- Birthday and reward-expiry reminders
Questions
Do my customers need to install an app?
No. They scan your shop QR, confirm their phone number with a one-time code, and the card opens in the browser. They can add it to the home screen if they like.
How much does it cost?
Try everything for 7 days at just ₹117. Paid plans are ₹707, ₹1,769 and ₹3,539 per month, adding campaigns, staff logins and more locations. Yearly plans save 20%. Campaigns, automations, staff logins and customer import are on the paid plans, and the Online E-commerce Shop add-on is ₹1,179/month.
Can I stop people from claiming fake points?
Self-claimed stamps need a scan of your shop QR within the last 90 minutes, plus a cooldown for each customer. You can also allow stamps by staff only, and the audit trail records every stamp, void and redemption.
Can I send offers to everyone in my area?
No. Offers go only to customers who agreed to receive them, using Meta-approved templates, and each message has a Stop offers button. Please never use bought or collected number lists.
About LoyaltyRewards
LoyaltyRewards is made by AppSage Infosystem Private Limited, Hoskote, Bangalore 562114, Karnataka (GSTIN 29AAVCA9317J1ZW). We build loyalty, Google review and WhatsApp tools for Indian shops, and we are a verified Meta Tech Provider on the official WhatsApp Business Platform. Every payment comes with a GST invoice. Talk to us on WhatsApp.