A simple loyalty program for your physiotherapy clinic
Many patients come for a few sessions and then stop, or forget their next appointment. LoyaltyRewards gives your clinic a digital session card, appointment requests and reminders on WhatsApp. Patients never install an app, and nothing here makes any claim about treatment results.
A digital session card instead of a paper one
Patients scan the clinic QR at the front desk, confirm their phone number with a one-time code, and the card opens in their browser. They can add it to the home screen if they like.
You can use stamps for completed visits, or points on bill value. A full card issues a voucher with its own QR, and your staff redeem it once on the Redeem screen.
- Stamp card or points on bill value
- Silver, Gold and Platinum tiers for long-time patients
- Refer-a-friend rewards shared on WhatsApp
- Staff-only stamps if you want the front desk to control every stamp
Keep stamps honest
Self-claimed stamps need a scan of your clinic QR within the last 90 minutes, plus a cooldown for each patient. You can also switch to staff-only stamps.
Every stamp, void and redemption is saved in an audit trail, so you can check what happened at any time.
Appointment requests and reminders
Patients can send an appointment request from your clinic page, and your front desk sees it on the Front-desk screen.
With the Growth plan and the Online E-commerce Shop add-on, booking reminders go out by themselves, only to patients who agreed to receive messages. You can also send a thank-you or a 'we miss you' message to those who have not visited for a while.
- Booking reminders
- Thank-you message after a visit
- We-miss-you message for patients who have not come back
- Birthday messages
- Reminder before a reward expires
Ask for Google reviews the right way
After a visit, a patient can rate your clinic and is taken to your Google review page. Every rating is treated the same, with no filtering of low ratings.
No reward ever depends on a review. Reviews should be honest, and we suggest you ask every patient, not only the happy ones.
- Print QR badges and table tents from the panel
- Use the free Google review QR poster tool on the website
Keep messages respectful
Offers go only to patients who agreed to receive them, from your own WhatsApp Business number, with a 'Stop offers' button. Keep your messages about reminders, visit rewards and general updates, and avoid promising any health outcome.
Questions
Can I use this without making health claims?
Yes. LoyaltyRewards handles session cards, rewards, reminders and review links. What you write in your messages is up to you, so keep them to appointments and visit rewards and avoid cure or result promises.
Do patients need to install an app?
No. Patients scan your QR, confirm their number with a one-time code, and the card opens in the browser. They can add it to their home screen if they want.
How much does it cost?
Try everything for 7 days at just ₹117. Paid plans are ₹707, ₹1,769 and ₹3,539 per month, adding campaigns, staff logins and more locations. Yearly plans save 20%. WhatsApp offers and automations need the Growth plan with the Online E-commerce Shop add-on.
Will reminders go to every patient?
No. Automated messages go only to patients who opted in to receive them. Each offer message includes a 'Stop offers' button.
About LoyaltyRewards
LoyaltyRewards is made by AppSage Infosystem Private Limited, Hoskote, Bangalore 562114, Karnataka (GSTIN 29AAVCA9317J1ZW). We build loyalty, Google review and WhatsApp tools for Indian shops, and we are a verified Meta Tech Provider on the official WhatsApp Business Platform. Every payment comes with a GST invoice. Talk to us on WhatsApp.