WhatsApp leads for your tiles and sanitary showroom
Most tile enquiries come on WhatsApp: a photo of a design, a room size, and a question about rate. Without a system, these chats get buried and follow-ups are forgotten. LoyaltyRewards turns each chat into a lead you can follow up, quote and track.
The problem with tile enquiries on WhatsApp
A customer building or renovating a home may ask in five showrooms, then decide after weeks. The showroom that follows up politely at the right time often stays in their mind.
Staff phones, personal chats and scribbled notes make it easy to lose track of who asked for what.
How LoyaltyRewards handles showroom leads
With the Sales Leads & Chat Reports add-on, every WhatsApp chat becomes a lead. You do not need to retype names and numbers.
- Follow-up dates so no enquiry is forgotten
- Pipeline board to see who is new, quoted or waiting
- PDF quotations you can send to the customer
- Excel export of all your leads
- You keep using the WhatsApp Business app on your phone; chats show in one inbox
Quotations and follow-ups, step by step
Note the customer's requirement, such as the area, the tile size or the bathroom set. Prepare a PDF quotation and send it on WhatsApp. Then set a follow-up date, for example after the customer has seen your showroom or talked to the contractor.
On your follow-up day, open the board and see who needs a call or message.
Auto-replies and offers, only with permission
With the Online E-commerce Shop add-on, a sales assistant can send an auto-reply with a menu, keyword replies and an away message when the showroom is closed. You can also send offers, such as a new collection or a clearance, from your own WhatsApp Business number.
Offers go only to customers who agreed to receive them, using Meta-approved templates, and each message has a Stop offers button. Never message bought or scraped number lists.
Bring walk-in customers back
Showroom purchases are rare, but customers refer friends and return for the next project. The panel also has refer-a-friend rewards shared on WhatsApp, and a Google review page link after a visit. Every rating is treated the same, and no reward depends on a review.
Questions
Can I use my existing WhatsApp number for leads?
Yes. The shop keeps using the WhatsApp Business app on its phone, and chats show in one inbox. Offers are sent from your own WhatsApp Business number through Meta's official platform.
Can I send a quotation to a customer?
Yes. The Sales Leads & Chat Reports add-on lets you make PDF quotations for your leads and send them to the customer.
Can I send offers to everyone who ever messaged me?
No. Offers go only to customers who agreed to receive them. Each message has a Stop offers button.
What does it cost?
Try everything for 7 days at just ₹117. Paid plans are ₹707, ₹1,769 and ₹3,539 per month, adding campaigns, staff logins and more locations. Yearly plans save 20%. The Online E-commerce Shop add-on is ₹1,179/month.
About LoyaltyRewards
LoyaltyRewards is made by AppSage Infosystem Private Limited, Hoskote, Bangalore 562114, Karnataka (GSTIN 29AAVCA9317J1ZW). We build loyalty, Google review and WhatsApp tools for Indian shops, and we are a verified Meta Tech Provider on the official WhatsApp Business Platform. Every payment comes with a GST invoice. Talk to us on WhatsApp.